Product Warranty
We guarantee the high quality of our products and provide a two-year warranty to the original owner against defects in materials and workmanship. Should such defects be found, we will repair or replace the product or its parts at our expense.
Warranty does not cover:
- Damage caused by improper or negligent use;
- Accidental damage or product modifications;
- Normal wear and tear of materials and hardware (in particular, zipper failure is not considered a warranty case);
- Reflective components, whose effectiveness may diminish over time.
However, we are always here to help!
If you need advice on hardware replacement, please contact us via DM on our Instagram page.
Repair conditions:
- The product must be clean.
- The owner of the product pays the shipping costs for the repair and return.
Product Care
To ensure your GUD backpack lasts as long as possible and maintains its appearance, we recommend following these care guidelines.
Washing
We recommend hand washing in cool water with powder or soap, using a soft brush to remove dirt, and using mild detergents. Do not soak the backpack for a long time or rub it intensely. If machine washing is necessary, select a delicate cycle without spinning. Remove all rigid elements (if possible) and empty the pockets before washing.
Drying
Dry the backpack in an unfolded position at room temperature, away from direct sunlight and heaters. Do not use a dryer or iron.
